These Terms of Service (“Terms”) govern your access to and use of the TrustFlow platform (“TrustFlow,” “the Service”), operated by Special Needs Advocacy LLC(“we,” “us”). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
2. Description of the Service
TrustFlow is software that helps professional trustees administer Special Needs Trusts, including distribution processing, automated benefit-compliance screening, trust accounting, and role-based portals for families and referring professionals. The Service is a tool to support trust administration; it does not act as a trustee, fiduciary, attorney, or financial advisor.
3. Not legal, tax, or fiduciary advice
TrustFlow does not provide legal, tax, accounting, or fiduciary advice.
The platform’s automated compliance screening and any flags, suggestions, or informational content are provided for general informational purposes only, may not reflect the most current rules, and vary by state and program. They are not a determination of benefit eligibility and are not a substitute for the independent judgment of a qualified trustee or the advice of licensed counsel. You are solely responsible for all trust-administration decisions and should consult appropriate professionals before acting.
4. Accounts and responsibilities
You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You agree to provide accurate information, to keep it current, and to notify us promptly of any unauthorized use. Access is granted by role; you agree to access only the information your role authorizes.
5. Acceptable use
You agree not to misuse the Service, including by attempting to access data you are not authorized to view, interfering with the Service’s security or operation, reverse-engineering the platform, or using it to violate any law or the rights of any beneficiary or third party.
6. Privacy and data
Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect information. We do not sell your data or share it for marketing.
7. Confidentiality
We recognize that trust, beneficiary, and financial information is highly sensitive. We handle it in accordance with our Privacy Policy and applicable confidentiality obligations, and we restrict access by role at the database level.
8. Intellectual property
The Service, including its software, design, and content (excluding the data you enter), is owned by Special Needs Advocacy LLC and protected by applicable law. You retain ownership of the data you submit; you grant us the limited rights necessary to host and process it to provide the Service.
9. Service availability
We work to keep the Service reliable but do not guarantee uninterrupted or error-free operation. The Service is provided “as is” and “as available,” without warranties of any kind, to the fullest extent permitted by law.
10. Limitation of liability
To the fullest extent permitted by law, Special Needs Advocacy LLCwill not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any trust-administration decision made in reliance on the Service. The Service supports — but does not replace — the trustee’s independent judgment and professional advice.
11. Termination
We may suspend or terminate access for violation of these Terms or to protect the Service or its users. You may stop using the Service at any time. Provisions that by their nature should survive termination will survive.
12. Changes to these terms
We may update these Terms as the Service or our obligations evolve. When we make material changes, we will revise the effective date above and, where appropriate, notify account holders. Continued use after changes constitutes acceptance.
13. Governing law
These Terms are governed by the laws of the State of New York, without regard to its conflict-of-laws rules.